Privacy Policy Vision Care

Vision Care Clinic is committed to protecting your personal information. This Privacy Policy sets out how we collect, use, and protect your information when you visit our website and use any of the products or services we provide.
This policy is provided for your information and does not limit or exclude your rights under the New Zealand Privacy Act 2020 or, where applicable, the European Union General Data Protection Regulation (GDPR).

What Information Do We Collect?
We collect information from you when you register on our site, complete a form, or otherwise interact with our services.
You may be asked to enter:
• Name
• Email address
• Mailing address
• Phone number
• Date of birth
We may also collect usage data such as your IP address, browser type, referring pages, and other technical information via cookies and analytics.

Legal Basis for Processing (GDPR Requirement)
If you are located in the European Union or EEA, we rely on the following legal bases to process your personal information:
• Consent – when you have given clear consent
• Contract – where processing is necessary for a service agreement
• Legal obligation – when we are required to comply with the law
• Legitimate interests – where processing is necessary to operate our business, provided your rights do not override these interests

What Do We Use Your Information For?
We may use your information for the following purposes:
• To personalise your experience and better respond to your individual needs
• To improve our website and services
• To improve customer service and support
• To process transactions
• To send communication or updates (only if you have opted in)
• To comply with legal obligations
We do not sell, trade, or rent your personal information.

Access, Correction & Your Rights
Under the Privacy Act 2020, you may request access to and correction of the personal information we hold about you.
Under the GDPR (if you are in the EU/EEA), you also have the right to:
• Access your personal data
• Request correction or deletion (“right to be forgotten”)
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority
To exercise your rights, please contact us at info@visioncare.co.nz
If your request involves significant effort or is repetitive or vexatious, a reasonable fee may apply.

How Do We Protect Your Information?
We implement a variety of technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. Access is restricted to authorised staff or service providers only.

International Data Transfers
We are based in New Zealand. If you are located in the EU/EEA, please note:
• New Zealand is recognised by the European Commission as providing an adequate level of data protection
• If data is transferred outside the EU to other countries (e.g. via third-party services), we ensure appropriate safeguards are in place in line with GDPR (such as standard contractual clauses)

Do We Use Cookies?
Yes. Cookies are small files stored by your browser that allow our systems to recognise you and remember information. We use cookies to improve your user experience, analyse website traffic, and provide relevant advertising.
Google, as a third-party vendor, may use cookies (including the DART cookie) to serve ads based on your visits to this and other websites. You may opt out of Google’s use of the DART cookie by visiting the Google ad and content network privacy policy.

Children’s Privacy (GDPR Requirement)
We do not knowingly collect personal data from individuals under the age of 16 without verified parental consent. If we learn that we have collected such data, we will take appropriate steps to delete it promptly.

Do We Disclose Any Information to Third Parties?
We do not sell or rent your personal information. We may disclose it to:
• Trusted third parties who assist in website operation or service delivery (under strict confidentiality)
• Law enforcement or regulators where legally required
• Protect our rights, safety, or enforce our policies
Non-personally identifiable data may be shared for research or marketing purposes.

Third-Party Links
Our website may contain links to external sites. These third parties have independent privacy policies, and we are not responsible for their content or data practices.

All pictures were used by Canva design

Online Privacy Policy Only
This policy applies only to information collected through our website and not to offline information. Offline personal data is managed in accordance with the Privacy Act 2020 and relevant healthcare confidentiality standards.

Your Consent
By using our website, you consent to the terms of this Privacy Policy.

Changes to Our Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the website constitutes acceptance of the updated terms.

Contact Us: info@visioncare.co.nz

Health and Disability Services Code (Summary)

This Code ensures that anyone using a health or disability service in New Zealand is treated fairly and with respect. It is enforced by the Health and Disability Commissioner (HDC).

Key Principles:

1. Respect – You have the right to be treated with dignity.
2. Fair Treatment – Services must be provided without discrimination.
3. Informed Choice – You must receive all relevant information to make informed decisions.
4. Communication – Information should be clear and understandable.
5. Support – You can have a support person with you.
6. Privacy – Your personal information and treatment are confidential.
7. Right to Complain – You may file complaints without affecting your care.

More info: www.hdc.org.nz